Last updated: May 2026
Taj AutoTech Ltd ("we", "us", "our") is a motor vehicle service and repair business located at 159–179 Empress Road, Southampton SO14 0JW. We are the data controller responsible for your personal information collected through our online booking form and customer portal.
When you use our online booking form or customer portal, we may collect:
We do not collect or store payment card details. Any payments are processed through a separate secure payment provider.
We use your information to:
Our lawful basis for processing your data:
| Purpose | Lawful Basis |
|---|---|
| Processing your booking | Performance of a contract |
| Sending booking confirmations and reminders | Legitimate interests |
| Service/MOT due reminders | Legitimate interests |
| Customer portal account management | Performance of a contract |
| Marketing communications (if applicable) | Consent |
If you provide your phone number or email address when booking, we may send you:
You can opt out of reminders at any time by contacting us using the details in Section 1.
We do not sell your personal data to any third party.
We may share your information with the following trusted service providers who help us operate our booking and customer portal system:
All third-party providers are required to keep your data secure and only use it as instructed by us.
| Data Type | Retention Period |
|---|---|
| Booking records | 6 years (legal and warranty purposes) |
| Invoice records | 6 years (HMRC requirement) |
| Customer portal account | Until you request deletion, or 3 years of inactivity |
| Marketing consent records | Until you withdraw consent |
After these periods, your data is securely deleted.
Under UK GDPR, you have the following rights:
To exercise any of these rights, contact us at info@tajautotechltd.co.uk. We will respond within 30 days.
Our online booking form and customer portal may use essential cookies to keep you logged in and make the form work correctly. We do not use advertising or tracking cookies.
For full details of the cookies used on this website and how to manage them, please see our Cookie Policy.
We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Our booking and portal platform uses encrypted connections (HTTPS) and secure, access-controlled databases.
No method of transmission over the internet is 100% secure. If you believe your data has been compromised, please contact us immediately at info@tajautotechltd.co.uk.
Our online booking services are not directed at children under 16. We do not knowingly collect personal data from children.
We may update this privacy policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we will take reasonable steps to notify you.
For any privacy-related questions or to exercise your rights:
This privacy policy applies to data collected through our online booking form and customer portal only. It does not cover data collected through in-person visits, phone calls, or other offline interactions, which are covered by our general business privacy notice available on request.